Refund policy
Personalised Products
Many Tiny Keeps products are made specifically for the customer using photographs, names, wording or other personalisation supplied by that customer.
Where permitted by applicable law, we do not accept returns or provide refunds simply because a customer changes their mind regarding a personalised or custom-made product.
This does not remove any rights a customer may have under South African consumer law where goods are defective, unsafe, materially different from what was ordered or otherwise fail to meet applicable legal requirements.
The CPA provides consumers with statutory protections concerning the quality of goods, and a business's policy cannot simply contract those rights away. South Africa Government
Incorrect or Damaged Orders
If your order arrives damaged, defective, or materially different from what you ordered, please contact us as soon as reasonably possible at:
Please include:
Your order number, a description of the problem, and clear photographs showing the issue.
We will assess the matter and, where appropriate and required by law, arrange a repair, replacement or refund.
Customer Personalisation Errors
Tiny Keeps cannot ordinarily be responsible for spelling mistakes, incorrect dates, incorrect photographs or other incorrect information submitted by the customer and reproduced correctly on the product.
Please check all personalisation carefully before submitting your order.